Help & Info

Shipping & Delivery

Where We Ship
We currently ship across the United States and Canada. If you’re located elsewhere, please reach out to us — we’re always working on expanding.

Processing Time
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Time
Standard shipping usually takes 3–7 business days depending on your location. Expedited options may be available at checkout.

Shipping Costs
Shipping is calculated at checkout based on your location and the size of your order. We occasionally offer free shipping promotions — subscribe to our emails so you don’t miss out.

Sustainable Packaging
We do our best to use recyclable and minimal packaging materials to keep your order safe and our footprint light.

Questions?
If you have any issues with your delivery or tracking, please contact our support team — we’re here to help.

Returns & Exchanges

We want you to love your growing experience. If something isn’t right, we’re here to help.

Damaged or Defective Items
If your kit arrives damaged or with any issues, please contact us within 7 days of delivery. Send a photo and your order number to [your email], and we’ll send a replacement or issue a refund.

Returns
Due to the perishable nature of our products, we’re unable to accept returns on opened or used kits. If your item is unused and in its original packaging, you may request a return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the product was incorrect or defective.

Exchanges
We do not offer direct exchanges. If you ordered the wrong product, please reach out — we’ll work with you to find a solution.

 

Need Help?
Email us and our support team will take care of you.

Faq

What comes in a Moment Mushrooms kit?
Each kit includes a mushroom-growing box, pre-inoculated substrate, a humidity tent (if needed), and easy step-by-step instructions — everything you need to get growing right away.

How long does it take to grow mushrooms?
Most of our kits begin fruiting within 1–2 weeks after setup, depending on the mushroom variety and your indoor conditions.

Do I need any experience?
Not at all. Our kits are beginner-friendly and designed for anyone to use — no gardening or mushroom knowledge required.

Where should I keep my mushroom kit?
A kitchen counter or shelf with indirect light and room temperature works great. Avoid direct sunlight or very dry areas.

How long do the mushrooms last after harvesting?
Once harvested, fresh mushrooms should be used within 5–7 days. Store them in the fridge in a paper bag for best results.

Is it safe to grow mushrooms indoors?
Yes. Our kits use common gourmet mushroom varieties that are safe and suitable for indoor cultivation.

Do you ship year-round?
Yes — we ship in all seasons. However, extreme weather may cause delays. You’ll be notified if that affects your order.

Can I grow mushrooms more than once?
Most kits will produce multiple flushes (harvests) with proper care. We include tips to help you get the most out of your kit.